Candidate FAQs

RSL is the prospective employer. It alone decides on interviews, selection, rejection, designation, salary, employment terms, offer letters and joining.

BGPL is an independent recruitment-support service provider engaged by RSL. It is not an employee, subsidiary, partner, joint venture or agent of RSL, and it cannot bind RSL.

Subject to RSL's authorisation, BGPL may handle candidate sourcing, application management, preliminary CV screening, document-based checks of qualifications and experience, preliminary interviews, RSL-approved assessments, shortlisting and interview coordination. BGPL's role is preliminary and facilitative only.

• RSL communicates a requirement.
• The vacancy is published through RSL-approved channels.
• Candidates apply.
• BGPL does preliminary screening.
• BGPL submits a shortlist to RSL.
• RSL evaluates (interviews, tests, background checks).
• RSL alone decides on selection.
• Appointment happens only when RSL issues or expressly authorises an offer/appointment letter.

No. RSL does not charge any application, registration, recruitment, interview, placement or security-deposit fee, or any other amount, for applying, being considered, being shortlisted, interviewing, being selected or obtaining employment.

Possibly. BGPL may offer a separately identified administrative/candidate-support service for a charge. This is optional-in-nature to the extent disclosed on the payment page and is entirely separate from RSL's hiring decision. If no such service is shown, no payment is required.

It is an amount charged by BGPL, not RSL, for a specific service that BGPL actually provides. The service description, charge, GST/taxes and total payable must be shown to you before you pay.

BGPL (directly or through an authorised payment gateway). RSL does not receive or keep any part of the charge unless separately disclosed in writing.

No. Payment does not guarantee or improve your prospects of an interview, shortlisting, selection, offer letter, appointment or employment. It gives you no preferential treatment, and RSL does not consider whether you paid when assessing you.

You will see a prominent notice and payment details showing: the service provider (Brandexo Global Private Limited), service description, service charge, GST/taxes, total payable, a link to the Refund/Cancellation Policy and BGPL's grievance contact. The notice states that this is not a payment to RSL for employment and does not guarantee or improve your prospects.

Yes. A separate, unticked-by-default checkbox must be ticked confirming you have read the service description, amount, Candidate Terms, Recruitment Disclaimer, Privacy Policy and Refund Policy. The payment button stays inactive until you do.

It should read “PROCEED TO PAY BGPL”.

A confirmation showing the service provider, service, amount and transaction reference, plus an invoice/receipt identifying BGPL. Please keep both. The receipt will not describe the charge as an RSL employment, job or selection fee.

Payments are processed through an authorised payment gateway for BGPL. RSL does not need to receive or store your complete card, bank or authentication details. Never share your passwords, ATM PIN, UPI PIN or OTP with anyone, including anyone claiming to represent RSL or BGPL.

No. Neither BGPL nor anyone else may say or imply that RSL requires payment, that payment secures preferential treatment, or that payment guarantees an interview, selection or employment. Report any such claim (see Section 7).

No. An application is only a request to be considered. RSL may accept, reject, defer or require further evaluation of any candidate.

No. BGPL's screening, recommendation or shortlist is not an employment offer. Only RSL makes the final decision.

Only when RSL issues, or expressly authorises, an offer/appointment letter or other employment documentation. Application, registration, payment to BGPL, screening, assessment, shortlisting or interview does not create an employment relationship.

No. BGPL cannot determine salary or terms, negotiate on RSL's behalf, issue offer letters, or give a binding joining date unless RSL expressly authorises it in writing.

Yes. RSL may modify, postpone, suspend, withdraw or cancel a vacancy or recruitment exercise, subject to applicable law. Participation does not oblige RSL to appoint anyone. The effect on any BGPL service you paid for is governed by the Refund and Cancellation Policy.

Possibly. RSL may verify qualifications, experience, identity, credentials and references where appropriate for the role and permitted by law. An offer may be subject to satisfactory verification.

You must provide accurate, complete information. Forged qualifications, fabricated records, false identity, altered certificates or fake references may lead to rejection or discontinuation of your candidature, subject to applicable law.

You must attend personally. You must not impersonate anyone, let someone take an assessment for you, use prohibited assistance, manipulate assessment systems, cheat, or copy/distribute confidential assessment materials.

Before submitting, you tick a declaration that your information is true and not misleading, that application/screening/shortlisting/interview does not guarantee selection, and that you have had access to the Candidate Terms, Recruitment Disclaimer and Privacy Policy.

BGPL, not RSL. RSL is not responsible for BGPL refunds merely because the service was connected with an RSL vacancy.

Subject to the service terms and law, a refund may be considered if:

• you were charged twice for the same transaction;
• the service could not be provided due to a technical/administrative failure by the provider;
• the provider cancelled the service before providing it;
• an incorrect amount was collected due to a payment or system error;
• you cancelled within a cancellation period offered for that service;
• the service terms expressly provide for it; or
• the law requires it.

Not merely because you were not shortlisted, did not get an interview, failed an interview or assessment, were not selected, someone else was selected, received no offer, disagree with RSL's decision, did not meet eligibility criteria, or changed your mind after the service was substantially or fully performed. This does not limit any refund right under applicable law.

Cancellation does not automatically entitle you to a refund. BGPL will decide based on the service already performed, the terms disclosed before payment and applicable law. If no part of the service was provided and it cannot be provided because the process was cancelled, BGPL should refund where required by the terms or law.

Not automatically. Cancellation of an unperformed service is governed by the applicable service terms and law.

Email or call BGPL:

• Email: [email protected]
• Address: Basement, C-7, Phase-3, Badli Industrial Area, Delhi-110042

Include your name, registered email/mobile, application/reference number, payment date, amount, transaction number, service purchased, reason and supporting documents.

Ordinarily to your original payment method. Approved refunds should be initiated within the period stated in the service terms and law; the time to reach your account also depends on your bank, card network, UPI or payment gateway. You will never be asked for PINs, OTPs or passwords to receive a refund.

You should be informed of the decision and, where appropriate, the main reason. Additional information requests must not be used merely to delay a valid refund. You may also pursue your legal remedies.

Contact BGPL and/or the payment gateway promptly with your transaction reference, date, amount, receipt and bank/gateway reference.

Yes. Your lawful rights through your bank, card issuer, UPI provider or payment gateway are not restricted. The receiving party may share transaction and service records with the payment provider for this purpose.

No. RSL's recruitment decision is independent of any payment, refund, cancellation or payment dispute.

Depending on the role and stage: name, contact details, CV, education, employment history, qualifications, skills, certifications, assessment and interview information, application status, communications, social media profiles, and (where relevant and lawful) date of birth, photograph and identity information. Technical data such as device, browser, IP and logs may be collected on the portal.

To manage applications, screen and assess candidates, conduct interviews, shortlist, verify information, make selection decisions, issue employment documents, onboard, handle complaints, detect fraud or impersonation, protect systems and brand, comply with law and defend legal claims.

Authorised RSL personnel (HR, management, legal, compliance, IT), BGPL and other authorised recruitment-support providers, verification/assessment providers, IT and hosting vendors, professional advisers, and authorities where required or permitted by law. Data is not shared merely because a third party asks.

No. BGPL is contractually barred from selling RSL candidate data, using it for unrelated commercial purposes, using it for unauthorised marketing, or disclosing it to unauthorised third parties.

If BGPL independently collects data for its own separately identified paid service, its own privacy notice may also apply. Review it before purchasing.

Only as long as reasonably necessary for recruitment, legal compliance, complaints, audit, disputes and similar lawful purposes. Data on unsuccessful candidates may be retained for a reasonable period. Retention for future vacancies beyond what is permitted will be done with notice or consent where the law requires. When no longer needed, data may be securely deleted or anonymised.

Subject to applicable law, you may ask for information about your data, request correction or updating, request erasure where legally applicable, and raise a privacy grievance.

RSL Data Protection/Recruitment Privacy Grievance Contact: [email protected], 1st Floor, C-7, Phase-3, Badli Industrial Area, Delhi-110042. For data BGPL collects only for its own paid service, contact BGPL.

BGPL must notify RSL without undue delay of any actual or reasonably suspected material breach affecting RSL recruitment data, and RSL will respond as required by law.

Cross-border processing must comply with applicable law.

Digital tools may assist with application management, screening or assessment, but they do not independently create a binding offer. RSL retains final authority.

• Promises of guaranteed RSL employment in exchange for money
• Demands for money “in RSL's name”
• Requests to pay into a personal bank account or wallet
• Claims that payment guarantees selection
• Suspicious or fake offer/appointment letters
• Messages from unverifiable accounts
• Requests for PINs, OTPs, passwords or unnecessary financial details
• Pressure to pay immediately to secure a vacancy

No. A logo, name, job description, employee photo or official-looking letter does not by itself prove authenticity. Verify independently before paying or sharing sensitive information.

No. RSL is not bound by forged, fabricated, altered or unauthorised documents. An offer is genuine only if issued or expressly authorised through RSL's authorised recruitment process.

A payment to an unauthorised person is not automatically a payment to RSL or BGPL. Contact RSL, your bank/payment provider and the competent authorities, and keep all evidence.

Contact the RSL Recruitment Verification Contact: [email protected].

Email: [email protected] (address: 1st Floor, C-7, Phase-3, Badli Industrial Area, Delhi-110042). Preserve messages, emails, phone numbers, screenshots, payment receipts, bank/payment references and suspected fake documents.

RSL may verify the communication, require BGPL to investigate, suspend a channel or advertisement, require removal of content, preserve evidence, notify payment providers, report to authorities, and take contractual or legal action.

BGPL (first level) for: service charge, payment gateway issues, duplicate or failed payments, invoice/receipt, service delivery, cancellation, refund and candidate-support services.

• Gaurav Arora (Director)
• Email: [email protected]
• Address: Basement, C-7, Phase-3, Badli Industrial Area, Delhi-110042

RSL for: fake vacancies or offer letters, impersonation, misuse of RSL's name/logo, claims that RSL requires payment, guaranteed employment for payment, serious misconduct in an RSL recruitment process, privacy/security concerns, or unresolved BGPL conduct affecting RSL.

• Jyoti Saw (HR Manager)
• Email: [email protected]
• Address: 1st Floor, C-7, Phase-3, Badli Industrial Area, Delhi-110042

Your name, application/reference number, contact details, description and dates, transaction details, emails/messages, screenshots, invoice/receipt and other evidence. Never include passwords, PINs or OTPs.

Yes. The receiving entity should acknowledge within the period required by law or otherwise a reasonable period, generate a ticket reference where practicable, and may review records, communications, payments, advertisements and documents.

BGPL must promptly notify RSL of credible allegations of employment being sold in RSL's name, guaranteed employment, fake RSL documents, material fraud, impersonation, brand misuse, unauthorised charging in RSL's name, material data/security incidents, or government/police/regulatory action.

No. You will not be disadvantaged in RSL's recruitment decision merely for raising a genuine complaint in good faith. Knowingly fraudulent or abusive complaints are not protected.

No. Receiving, forwarding or investigating a complaint does not by itself mean RSL received the payment, provided the paid service or is liable for the refund.

Yes. Nothing in these policies waives your statutory rights or stops you approaching a court, consumer forum, regulator, government authority or law-enforcement agency.

The laws of India.

Yes. RSL may amend its policies, and BGPL may amend terms for its own service. Changes operate prospectively where required by law, do not extinguish accrued rights, and material changes are communicated where law requires.

Mandatory provisions of applicable law always prevail.

Royal Sense Limited, Registered Office: C-7, Phase-3, Badli Industrial Area, Delhi-110042. CIN: L46491DL2023PLC412051. Email: [email protected]. Website: www.royalsense.in.

All disputes relating to the recruitment process, these policies and any BGPL service charge are subject to Delhi, India jurisdiction only. Between RSL and BGPL, disputes are first negotiated in good faith for 30 days and then referred to a sole arbitrator in New Delhi under the Arbitration and Conciliation Act, 1996, in English. This does not take away any right you have under law that cannot lawfully be excluded, including approaching a competent consumer forum, regulator or law-enforcement authority.

RSL and BGPL communicate with you about your application status through the contact details you provided. Please keep your email and mobile number current and check them regularly. A BGPL message about screening or shortlisting is not an offer from RSL.

Typically your CV, educational and professional qualifications, certifications, employment history, and, where relevant and lawful, identity information and references. Only provide what is reasonably required. Never send passwords, PINs or OTPs, and avoid sending sensitive information to unverified persons.

The timeline depends on the vacancy, screening, assessments and RSL's evaluation. No fixed timeline is guaranteed, and RSL may postpone, suspend or cancel a vacancy.

RSL may reject, defer or require further evaluation of any candidate and need not give reasons. Not being selected does not by itself entitle you to a refund of a BGPL service charge. Your data may be kept for a reasonable period for recruitment records, disputes and legal compliance.

Yes. Notify the recruitment contact. Withdrawal does not automatically entitle you to a refund; see Section 4.

Yes, subject to applicable law. Contact RSL at [email protected] for data processed for RSL recruitment. For data BGPL collects only for its own paid service, contact BGPL at [email protected].

An offer is genuine only if issued or expressly authorised by RSL. A logo or official-looking letter is not proof. Verify with RSL at [email protected] before paying anyone or sharing sensitive information.

Yes, you may apply to other vacancies. Each application is evaluated separately by RSL and no outcome is guaranteed.

No. A BGPL payment never guarantees or improves your prospects with RSL, now or later.